Privacy Policy
Your privacy is important to us. This policy explains how Valuno collects, uses, and protects your personal information.
Last updated: January 2024
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Introduction
Valuno Fencing ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and disclose your information when you visit our website, use our services, or engage with us for aluminum fencing solutions.
This policy applies to all personal data we process in connection with our business activities, including through our website, sales processes, customer service, and business communications.
Information We Collect
Personal Information
- • Name, email address, phone number
- • Company name and business information
- • Shipping and billing addresses
- • Project specifications and requirements
- • Communication preferences
Technical Information
- • IP address and device information
- • Browser type and version
- • Website usage data and analytics
- • Cookies and similar tracking technologies
- • Log files and access times
Business Information
- • Purchase history and order details
- • Payment information (processed securely)
- • Product preferences and specifications
- • Customer service interactions
- • Marketing communication responses
How We Use Your Information
Service Delivery
- • Process and fulfill your orders
- • Provide customer support
- • Deliver products and services
- • Handle warranty claims
- • Manage your account
Communication
- • Send order confirmations
- • Provide shipping updates
- • Share product information
- • Send marketing materials (with consent)
- • Respond to inquiries
Business Operations
- • Improve our products and services
- • Analyze market trends
- • Conduct quality control
- • Manage inventory
- • Financial accounting
Legal Compliance
- • Comply with regulations
- • Maintain business records
- • Handle disputes
- • Protect intellectual property
- • Ensure data security
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
Trusted third-party service providers who assist with shipping, payment processing, and technical services under strict confidentiality agreements.
Legal Requirements
When required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.
Business Transfers
In connection with any merger, acquisition, or sale of business assets, with appropriate safeguards for your data.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
SSL/TLS encryption for data transmission
Access Control
Restricted access to authorized personnel only
Regular Audits
Periodic security assessments and updates
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access
Request access to your personal data
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal data
Portability
Receive your data in a portable format
Opt-out
Unsubscribe from marketing communications
Restriction
Limit processing of your information
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can control cookie settings through your browser preferences.
Essential Cookies
Required for website functionality
Analytics Cookies
Help us understand website usage
Marketing Cookies
Personalize advertising content
International Data Transfers
As a global company, we may transfer your personal information to countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your data during international transfers, including:
- • Adequacy decisions by relevant authorities
- • Standard contractual clauses
- • Binding corporate rules
- • Certification schemes and codes of conduct
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Customer Data
Retained for the duration of business relationship plus 7 years for legal compliance
Marketing Data
Retained until you opt-out or for 3 years of inactivity
Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us:
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- • Posting the updated policy on our website
- • Sending email notifications to registered users
- • Displaying prominent notices on our website
- • Including updates in our regular communications
Your continued use of our services after policy updates constitutes acceptance of the revised terms.
Questions About Your Privacy?
Our team is here to help you understand how we protect your personal information and assist with any privacy-related concerns.