Privacy Policy

The information we collect depends on how you interact with the website and the information you choose to provide. This may include:

• Name
• Company name
• Email address
• Country or region
• Phone number or WhatsApp contact, where requested or provided
• Product interests and project requirements
• Quantity, dimensions, finishes and configurations
• Delivery destination or project location
• Drawings, specifications and product schedules
• Reference photographs or other uploaded files

The website or its infrastructure may also process limited technical information such as IP address, browser type, device information, access time, referring pages, requested URLs and similar server or security log information.

Where analytics, advertising or similar measurement technologies are enabled, additional usage information may be processed as described in the Cookies & Analytics section below.

Personal information may be used to:

• Respond to inquiries and requests for information;
• Review product, project and sourcing requirements;
• Prepare or discuss quotations;
• Review drawings, dimensions, specifications and technical files;
• Clarify customization, OEM / ODM, packaging or project requirements;
• Communicate about potential orders, current orders and customer matters;
• Coordinate manufacturing, logistics or project-related activities where relevant;
• Maintain website security, prevent misuse and troubleshoot technical issues;
• Maintain appropriate business and transaction records; and
• Improve website operation and the inquiry process.

If contact information is used for marketing or promotional communication, such use will be handled in accordance with applicable law and any required consent or opt-out requirements.

Where applicable data protection law requires a legal basis for processing personal information, the basis will depend on the purpose and circumstances. It may include:

Personal information may be shared with service providers or business parties where reasonably necessary to operate the website, communicate with you, evaluate your inquiry or support an agreed project.

Depending on the circumstances, these parties may include:

• Website hosting and technical service providers;
• Email and communication service providers;
• Website security or infrastructure providers;
• Manufacturing or technical partners involved in evaluating or fulfilling a relevant requirement;
• Logistics providers or freight partners where shipment support is required; and
• Professional advisers or authorities where reasonably necessary or legally required.

We do not disclose personal information simply because another party requests it. Information may also be disclosed where required by applicable law, legal process or regulatory authority, or where reasonably necessary to protect legitimate rights, property, security or business operations.

VALUNO operates from China and communicates with international B2B customers. Information submitted through the website may therefore be accessed, processed or stored in China or in other countries relevant to our website services, communications, suppliers or project activities.

Privacy and data protection rules may differ between jurisdictions. Where applicable law requires specific safeguards or transfer mechanisms for an international transfer, appropriate measures required by that law will be considered and implemented as applicable.

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or for related legitimate business and legal purposes.

Relevant factors may include:

• The status and nature of an inquiry;
• Whether a quotation or project remains active;
• Whether a customer relationship or order exists;
• Technical or project record requirements;
• Accounting or transaction record requirements; and
• Applicable legal or regulatory requirements.

Retention periods may therefore vary according to the information and business relationship involved.

Cookies and similar technologies may be used to support website functionality, security, preference management, measurement or other website services.

Cookies that are technically necessary for website operation may be used where appropriate. Where applicable law requires consent for non-essential analytics, advertising, conversion tracking or similar technologies, those technologies should be managed through the appropriate consent mechanism.

The specific technologies used on the website may change as website functionality develops. This Privacy Policy and any applicable cookie notice should be updated when new analytics, advertising, tag management or tracking services are introduced.

You may also be able to control or delete cookies through your browser settings. Blocking certain technologies may affect some website functions or preferences.

Depending on the law that applies to you and the circumstances of the processing, you may have rights relating to your personal information.

These may include rights to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion in applicable circumstances;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent where processing is based on consent;

Other rights may apply depending on your jurisdiction. Some rights are subject to legal conditions, limitations or exceptions.

To make a privacy-related request, contact [email protected] . We may request information reasonably necessary to verify your identity or the scope of your request.

Where applicable, you may also have the right to lodge a complaint with a competent data protection or supervisory authority.

VALUNO takes reasonable administrative, technical and organizational measures appropriate to the nature of information submitted through the website.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Please avoid sending personal, confidential or sensitive information that is not necessary for your inquiry, quotation or project discussion.

The website may provide links or communication options involving third-party services, such as email, WhatsApp or other external websites.

When you leave the VALUNO website or communicate through a third-party service, that provider may process information according to its own terms and privacy practices. VALUNO does not control the privacy practices of independent third-party websites or platforms.

VALUNO may update this Privacy Policy to reflect changes in website functionality, data processing practices, service providers, business operations or applicable legal requirements.

When this policy is updated, the revised version will be published on this page and the Last Updated date will be changed accordingly.